Accessibility

We aim to meet WCAG 2.2 Level AA across the marketing site and the signed-in application.

We have not completed a formal third-party audit, so we do not claim conformance. Stating otherwise would be easy and would tell you nothing reliable. What follows is what we have actually verified and what we know is outstanding.

• Keyboard navigation — the application can be operated without a mouse, including reading, composing and moving mail.
• Visible focus — interactive elements show a focus indicator, so you can see where you are.
• Semantic structure — headings, lists, landmarks and form labels are marked up so screen readers can convey the page, and dialogs are announced as dialogs.
• Colour is not the only signal — status is conveyed by text or shape as well as colour.
• Light and dark themes — both are designed for contrast rather than one being an afterthought, and the interface respects your system preference.
• Reduced motion — animation is suppressed when your system asks for it.
• Responsive and zoomable — the layout reflows rather than requiring horizontal scrolling, and text can be enlarged.

Stated plainly, because a barrier you know about is easier to work around than one you discover halfway through a task:

• No formal audit. Our testing is internal. There will be issues we have not found.
• Email content is not ours. A message arrives as its sender wrote it. We cannot add alt text to their images or fix their contrast. We render mail faithfully, which means inaccessible mail stays inaccessible.
• Complex data views. Dense tables such as analytics and audit logs have had less screen-reader testing than the core mail interface.
• Third-party components. Payment forms and the sign-in bot check are supplied by Stripe and Cloudflare, and their accessibility is theirs to determine.

If something stops you using JustEmails, tell us at support@justemails.app with “Accessibility” in the subject. Describing what you were trying to do, and what assistive technology and browser you use, helps us reproduce it.

We aim to respond within 2 business days. If a fix will take longer, we will tell you that and offer a way to get the task done in the meantime — including doing it for you if that is what it takes.

We review this statement when the interface changes materially, and at least annually. If we complete a formal audit we will publish the result here, including anything it finds against us.